Privacy Policy

Last Updated: January 2026

1. Introduction

Fox Glen Master & Condominium Associations, Inc. (“Fox Glen,” “we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.foxglen.org) and interact with our organization.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

A. Information You Voluntarily Provide:

  • Contact information (name, email address, phone number, mailing address)
  • Resident account information (unit number, account details)
  • Information submitted through contact forms, key fob request forms, clubhouse reservation forms, and ARC (Architectural Review Committee) request forms
  • Information related to property ownership or rental status
  • Payment information (processed through secure third-party payment processors)

B. Information Collected Automatically:

  • Browser type and IP address
  • Pages accessed and time spent on our website
  • Referral source
  • Device type and operating system
  • Cookies and similar tracking technologies

C. Information from Third Parties:

  • Property management systems (AppFolio)
  • Form submission platforms (JotForm)
  • Payment processors
  • Social media platforms (Facebook)

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Manage resident accounts and association membership
  • Process key fob requests and replacements
  • Handle clubhouse reservations and ARC requests
  • Process payments and maintain financial records
  • Communicate with residents regarding association activities and notices
  • Organize and promote community events
  • Maintain property records and compliance documentation
  • Enforce governing documents and association rules
  • Respond to inquiries and provide customer service
  • Improve our website functionality and user experience
  • Comply with legal and regulatory obligations

4. Disclosure of Your Information

We may disclose your information in the following circumstances:

A. Service Providers: We share information with third-party service providers who assist us in operating our website and conducting our business, including:

  • Property management companies
  • Payment processors
  • Website hosting providers
  • Form submission platforms
  • Legal and accounting professionals

B. Legal Requirements: We may disclose your information when required by law, court order, subpoena, or governmental request, or when we believe in good faith that disclosure is necessary to:

  • Comply with legal obligations
  • Enforce our governing documents
  • Protect the rights, privacy, safety, or property of Fox Glen, residents, or the public
  • Detect, prevent, or address fraud, security, or technical issues

C. Business Transfers: If Fox Glen is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction.

D. With Your Consent: We may disclose your information with your explicit consent for purposes you have authorized.

5. Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Access to Information and Resident Rights

As a resident, you may have rights to:

  • Access your personal information maintained by Fox Glen
  • Request correction of inaccurate information
  • Request restriction or deletion of your information (subject to legal obligations to retain records)
  • Opt out of certain communications

To exercise these rights, please contact us at masterhoa@foxglen.org or write to us at the address provided below.

7. Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete such information promptly.

8. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your user experience. You can control cookie settings through your browser preferences; however, disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites, including:

  • JotForm (for form submissions)
  • AppFolio (for resident portals and payments)
  • Facebook (for community engagement)

We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing your information.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information is collected, used, shared, or sold
  • Delete personal information (with certain exceptions)
  • Opt out of the sale or sharing of your personal information
  • Non-discrimination for exercising your privacy rights

To submit a privacy request, contact us at masterhoa@foxglen.org.

11. Changes to This Privacy Policy

Fox Glen reserves the right to modify this Privacy Policy at any time. Changes will be effective upon posting to the website. Your continued use of our website following the posting of revised Privacy Policy means that you accept and agree to the changes.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Fox Glen Master & Condominium Associations, Inc. 85 Fox Glen Drive Fletcher, North Carolina 28732 United States

Email: masterhoa@foxglen.org Facebook: https://www.facebook.com/groups/358725169455875

Resident Portal: https://tessier.appfolio.com/connect/users/sign_in